Privacy Policy

Effective Date: February 16, 2026

Website: https://cardinalmaids.com
Phone: 216-202-5480
Email: [email protected]

1. Introduction

Cardinal Maids ('Company,' 'we,' 'our,' or 'us') respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

2. Information We Collect

  • Name
  • Phone number
  • Email address
  • Service address
  • Billing information
  • Communication preferences
  • IP address and website usage data

3. How We Use Your Information

  • Schedule and manage cleaning appointments
  • Send appointment confirmations and reminders
  • Provide service updates and notifications
  • Send billing notifications and payment reminders
  • Respond to customer service inquiries
  • Send occasional promotional or referral offers (if opted in)
  • Improve our services and website functionality

4. SMS Messaging Policy

Messaging Purpose

  • Appointment confirmations and reminders
  • Schedule updates or changes
  • Service notifications (arrival times, access questions, follow-ups)
  • Billing notifications and payment reminders
  • Customer service responses
  • Occasional promotional offers or referral rewards (if applicable)

We do not send unsolicited marketing messages.

Message Frequency: Message frequency varies depending on your service schedule and inquiries. Customers may receive approximately 1–8 messages per appointment cycle. Promotional messages, if
subscribed, may be sent up to 2 times per month.

Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan.

Opt-In Methods:

  • Providing a mobile number through our website booking form
  • Checking the SMS consent box during booking
  • Signing a service agreement form
  • Texting our business number first
  • Providing verbal consent during phone booking

Providing verbal consent: Before we complete your booking, we may ask if we can send you text messages regarding your appointment details, service updates, and occasional promotions. Message frequency may vary. Message and data rates may apply. You can reply HELP for help or STOP to unsubscribe at any time. We will ask your permission to send SMS messages to the number you provide.

Opt-Out Instructions: You may opt out at any time by replying STOP to any message. After sending STOP, you will receive a confirmation message and will no longer receive SMS messages unless you re-subscribe.

Help & Support Reply HELP for assistance or contact us at 216-202-5480 or [email protected].

5. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Information may be shared with trusted service providers strictly for business operations.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

7. Cookies & Tracking

Our website may use cookies to enhance user experience and analyze website traffic. You may disable cookies in your browser settings.

8. Your Rights

You may request access, correction, or deletion of your personal information by contacting [email protected].

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.