Frequently Asked Questions
If you can’t be home while we clean, don’t sweat it! On our booking page you can let us know where you left the key in the comment box. Please put away any necessary pets if you’re not home!
It’s all included! We are a pet friendly cleaning company in Cleveland that uses hypoallergenic products upon request.
If you’re a homeowner in Cleveland, Lakewood, Cleveland Heights, Shaker Heights, Rocky River, or Westlake and the surrounding areas looking for a cleaning company that uses non toxic products for kids, look no further!
Just ask our team to come prepared beforehand and we’ll be happy to use specific products!
Please pick up clutter and clear surfaces you would like cleaned. We’re happy to pick up a few items off a coffee table, but if it’s too cluttered we won’t be able to get to it.
We’ll take your credit card information when you book. However we do not charge your card until after the clean is completed.
The night before your clean a hold will be placed on your card to make sure the card is valid. While some banks may show this as a “pending” transaction, this is not a charge.
We are a recurring cleaning service with great reviews from customers in Cleveland, Lakewood, Cleveland Heights, Shaker Heights, Westlake, Rocky River, Parma, University Heights, Fairview Park, Strongsville, and many other cities in Cuyahoga County.
Many folks find us because they’re looking for a recurring house cleaning service in the Cleveland area with great reviews. Others find us because they’re looking for a one time cleaning service near me with great reviews. These customers show their love on Google, which reflects a 4.8 star rating.
Currently, we’re the highest rated home cleaning company in Lakewood, Cleveland, and Shaker Heights!
No, Cardinal maids is a locally owned, non-franchise cleaning company that prides ourselves on being Clevelanders. We’re an anti-franchise team who thinks that local Clevelanders, supporting other Clevelanders is the best way to keep our community clean.
You can cancel your clean by calling in or by logging in online, no questions asked.
If you cancel within 48 hours of your scheduled clean there is a $50 fee.
When we get new customers, it’s not uncommon for them to inquire about a cleaning company that has trustworthy cleaners with great reviews. Cardinal Maids is extremely proud of the team we’ve built and are continuing to build. These truly are Cleveland’s best cleaners.
- We interview every cleaner in person and truly only hire people with a friendly demeanor.
- We run a national background check on every cleaner before they step foot into your home.
- If you love your cleaner we’re happy to keep sending the same team back!
The majority of our customers are on our recurring schedule. They’re usually looking for an affordable recurring house cleaning service for weekly or monthly visits. Sometimes they come to us in search of a weekly house cleaning service that can come every Monday morning.
No matter what you’re looking for, we can help with your recurring cleans. Let our team get to know you and mold our process around your household.
Benefits to being a recurring customer:
- First you’ll receive at least 10% off our standard rates.
- We’ll send the same team every clean so they can learn exactly how you want your home cleaned.
- You’re recurring service will automatically re-book itself based on your chosen frequency. We can come the same day and time every time!
Folks come to Cardinal Maids specifically looking for a recurring cleaning service for large family homes in Shaker Heights, Rocky River, Westlake, and Strongsville all the time. We’re extremely well versed in cleaning large homes and are always discreet and respectful of your personal space. We’re ready to clean your home anywhere in Cuyahoga County!
The following maximum square footage limits apply based on the number of bedrooms:
- Studio or 1 Bedroom – Up to 1,000 sq. ft.
- 2 Bedrooms – Up to 1,600 sq. ft.
- 3 Bedrooms – Up to 2,000 sq. ft.
- 4 Bedrooms – Up to 2,900 sq. ft.
- 5 Bedrooms – Up to 3,200 sq. ft.
- 6 Bedrooms – Up to 3,500 sq. ft.
- 7 Bedrooms – Up to 3,900 sq. ft.
An additional $15 charge will be applied for every 500 sqft your home exceeds our limits.
Q: What qualifies as a recurring service?
A: recurring service means consistent cleaning on a weekly, bi-weekly, or monthly schedule.
Q: Do I get a discount for recurring services?
A: Yes! We offer a 10% discount for clients on weekly, bi-weekly, or monthly recurring schedules.
Q: What happens if I cancel or reschedule my recurring cleaning?
A: We allow one courtesy reschedule per cycle. However, frequent cancellations or multiple reschedules may cause your account to revert to standard one-time pricing.
Q: What if I go more than 90 days (3 months) without a cleaning?
A: If there is no cleaning scheduled or completed within 90 days, your account will be treated as a one-time cleaning and will no longer qualify for the recurring discount.
Q: How can I re-qualify for the recurring discount if I’ve lost it?
A: Simply complete two consecutive recurring cleanings on schedule (weekly, bi-weekly, or monthly), and your 10% discount will be reinstated.
Q: Can exceptions be made?
A: We understand emergencies and special circumstances happen. Exceptions may be reviewed on a case-by-case basis by our management team.
At this time, we do not offer full wall washing as part of our standard cleaning services.
Can you clean marks or stains on walls?
Yes, we may offer spot wall washing by request only, depending on the wall condition, stain type, and paint finish.
Why is wall cleaning handled case by case?
Different paint finishes react differently to moisture and cleaning products. Some painted surfaces can discolor, lose texture, or become damaged during cleaning, so we review each request carefully before approving service.
What information do you need before providing wall cleaning service?
To evaluate a spot wall washing request, we ask that you provide:
The type of paint on the wall (flat, matte, eggshell, satin, semi-gloss, or gloss if known)
Clear photos of the affected area
A brief description of the stain or mark
How is pricing determined for spot wall washing?
Once we receive the photos and wall information, our estimator will review the request and provide pricing based on:
Wall condition
Size of affected area
Paint type
Labor required
Is spot wall washing included in standard cleaning?
No, spot wall washing is considered an additional service and may require an extra charge.
Can all stains be removed from walls?
Not always. Some stains may be permanent, and certain paint finishes may limit how much cleaning can safely be performed.
Is there any risk involved with wall cleaning?
Yes. Some painted surfaces—especially flat or matte finishes—can be sensitive and may show changes after cleaning. We always use caution, but results may vary depending on the wall material and paint type.
How do I request spot wall washing?
Simply send us photos of the area along with any paint information you have, and our team will review your request before your appointment.